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Know My Rights: Act On It (for Support Workers)

Trending3.5(New)

Respecting and protecting the rights of people with disability is a fundamental responsibility of every support worker. Within the National Disability Insurance Scheme (NDIS), participants have the right to make choices, express their views, receive safe and high-quality supports, and be treated with dignity, fairness, and respect. Support workers play a vital role in ensuring these rights are upheld through person-centred care, effective communication, ethical practice, and professional accountability.

7 Modules1 hour
$169$0
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Know My Rights: Act On It (for Support Workers)
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Learning Outcomes

What you'll learn

  • Explain the rights, responsibilities, and protections available to NDIS participants.
  • Promote participant choice, dignity, independence, inclusion, and person-centred support.
  • Encourage participants to provide feedback in ways that are accessible, respectful, and meaningful.
  • Respond professionally and constructively to both positive and negative feedback.
  • Understand the importance of regular communication and ongoing participant engagement.
  • Describe strategies for protecting participant rights and safeguarding NDIS plans.
  • Recognise the responsibilities of support workers under the NDIS Code of Conduct.
  • Respond appropriately when participants raise concerns, complaints, or report unsafe practices.
  • Support a culture of respect, accountability, transparency, and continuous learning.

Modules

Module 1

Introduction to Rights, Responsibilities, and the NDIS Framework

Module 2

Understanding Obesity as a Chronic Disease

Module 3

Gathering Feedback and Encouraging Open Communication

Module 4

Responding to Feedback, Complaints, and Concerns

Module 5

Protecting NDIS Plans, Safeguarding Participants, and Professional Responsibilities

Module 6

Continuous Improvement, Reflective Practice, and Acting on Feedback

Module 7

Summary

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Frequently Asked Questions

Participant feedback helps improve service quality, strengthen communication, and ensure supports remain person-centred.

A support worker should listen respectfully, document the concern, follow organisational procedures, and respond professionally.

NDIS participants have the right to dignity, choice, control, privacy, safety, and high-quality supports.

The NDIS Code of Conduct sets the professional and ethical standards expected of all workers delivering NDIS supports.

Support workers can encourage feedback through regular check-ins, respectful communication, accessible feedback methods, and prompt responses.

Reflective practice helps support workers continuously improve their knowledge, skills, and quality of care.