Open Disclosure in Aged Care
This Open Disclosure in Aged Care course helps aged care workers understand what is open disclosure in aged care, why it matters, and how to respond when something goes wrong. Learn the key open disclosure principles, the disclosure process, and who is responsible for open disclosure in aged care through practical guidance. Complete this open disclosure free online training Australia course to build confidence in communicating openly with consumers and their families.
Learning Outcomes
What you'll learn
- Explain what is open disclosure in aged care and why it is important for consumers, families, and aged care providers.
- Identify the key open disclosure principles that guide effective and respectful disclosure conversations.
- Describe the steps involved in the open disclosure process, from identifying an incident to supporting the consumer and improving care.
- Recognise who is responsible for open disclosure in aged care and understand the responsibilities of frontline aged care workers.
- Apply appropriate communication techniques, including what to say and what to avoid during open disclosure conversations.
Learning Outcomes
What you'll learn
- Explain what is open disclosure in aged care and why it is important for consumers, families, and aged care providers.
- Identify the key open disclosure principles that guide effective and respectful disclosure conversations.
- Describe the steps involved in the open disclosure process, from identifying an incident to supporting the consumer and improving care.
- Recognise who is responsible for open disclosure in aged care and understand the responsibilities of frontline aged care workers.
- Apply appropriate communication techniques, including what to say and what to avoid during open disclosure conversations.
Modules
Module 1
Understanding Open Disclosure
Module 2
Five Key Principles of Open Disclosure
Module 3
Steps in the Open Disclosure Process
Module 4
Effective Communication and Worker Responsibilities
Module 5
Summary
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Frequently Asked Questions
Open disclosure in aged care means communicating openly and honestly with consumers, families and carers when an incident, adverse event or near-miss occurs.
Key open disclosure principles include timely communication, acknowledgement, apology or regret, support for consumers and families, staff support, good governance and continuous improvement.
Open disclosure is a shared responsibility. Aged care providers, managers and relevant workers all have roles in ensuring incidents are communicated, supported and documented appropriately.
You can look for open disclosure free online training Australia through healthcare and aged care learning platforms offering relevant online education and completion certificates.
Open disclosure promotes honesty and trust after an incident. It helps consumers and families understand what happened while supporting appropriate follow-up, learning and improvements in care.