Policy on the management, control and monitoring of the nursing agency

Direct Medics is committed to providing a quality service in the provision of locum and permanent staff and the ancillary services needed to support our customers. The company assesses the quality of our service through a series of management procedures and continual improvement measures which are directly in line with the requirements of the Regulation and Quality improvement Authority:

Document audits: the Registered Manager reviews a selection of candidate files weekly, based on those placed to work on a date selected by the Manager. The results of this audit are disclosed on the monthly monitoring.
Quality monitoring: the Recruitment team obtains verbal or written feedback for each candidate, at each clinical setting in which they are placed. This information is checked monthly to ensure all clinical settings have been covered, with the results disclosed on the monthly monitoring.
Supervision and Appraisal: all supervision and appraisal records are securely and centrally located. A review of supervision and appraisal activities is disclosed on the monthly monitoring.
Complaints and incidents: all complaints and incidents are securely and centrally located. A statement as to the current status of active complaints and incidents is disclosed on the monthly monitoring.

In addition, the nursing division takes part in company-wide quality monitoring activities which form part of our Quality Management System in maintenance of ISO 9001:2008 certification. Activities include:

Quality targets for each team and core process grouping.
Monthly management meetings which monitor the improvements being made and operational duties.
Quarterly reviews which review the targets for the previous quarter and planned improvements for the following quarter.
Bi-annual management reviews which take the findings for the preceding two quarterly reviews and ensure that we are continually improving our quality of service.
Annual internal audit of each company department against ISO 9001:2008.

In addition to the above in line with the company’s ISO 9001:2008 certification, the company adheres fully to the minimum standards set out by the Department of Health, Social Services and Public Safety including co-operation with and inspection by the Regulation and quality Improvement Authority.

Management Structure & Responsibilities for Direct Medics Nursing:

REGISTERED PERSON

Ensures registered nurse oversees recruitment of staff
Deals with alert letter and issues around competence of staff
Ensures appropriate levels of insurance in place

REGISTERED MANAGER

Reports issues to Registered Person
Reviews complete file for each applicant to the register and confirms suitability for placement
Reviews the ongoing suitability of nurses being placed in assignments annually

RECRUITMENT DIRECTOR

Prepares monthly monitoring figures and audits service delivery in adherence with procedures

DIVISION HEAD & RECRUITMENT CONSULTANTS

Liaises with Registered Manager to confirm suitability of applicants for roles
Confirms assignment for candidates in line with recommendation of Registered Manager.

COMPLIANCE OFFICERS

Complete and maintain all checks required by NHS Employment Check Standards and RQIA