Care Certificate (Part 6) - Communication

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5 Chapters

10 mins

Care Certificate (Part 6) - Communication

This chapter focuses on the importance of effective communication in health and social care settings. It explores various types of communication, including verbal, non-verbal, written, and alternative methods such as sign language, Makaton, and Braille. Emphasis is placed on recognizing and interpreting non-verbal cues, adapting communication styles to meet individual needs, and understanding the impact of body language, gestures, and facial expressions.

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Care Certificate (Part 6) - Communication

5 Chapters

10 mins

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About The Course

Learning Outcomes

Course Modules

1

About The Course

This chapter focuses on the importance of effective communication in health and social care settings. It explores various types of communication, including verbal, non-verbal, written, and alternative methods such as sign language, Makaton, and Braille. Emphasis is placed on recognizing and interpreting non-verbal cues, adapting communication styles to meet individual needs, and understanding the impact of body language, gestures, and facial expressions. The chapter also addresses the significance of formal and informal communication, the importance of understanding an individual's communication needs, and the thoughtful use of touch and physical contact. By mastering these communication skills, care workers can build trusting relationships and provide person-centred care that respects the unique preferences and needs of each individual.

2

Learning Outcomes

Understand the fundamental role of communication in providing effective care and building relationships.
Identify and utilize various types of communication, including verbal, non-verbal, written, sign language, Makaton, and Braille.
Recognize and interpret non-verbal cues such as body language, gestures, and facial expressions.
Adapt communication styles to suit the needs and preferences of individuals in care.
Distinguish between formal and informal communication and apply them appropriately in different contexts.
Use touch and physical contact thoughtfully and in a person-centred manner, ensuring consent and adherence to infection control guidelines
Promote the overall well-being and dignity of individuals through respectful and person-centred communication practices.

3

Course Modules

Chapter 1 Communication

Chapter 2 Recognising Barriers to Effective Communication

Chapter 3 Relevant Legislation

Chapter 4 Informed Consent

Chapter 5 Confidentiality

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