Communication Skills

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15 Chapters

30 mins

Communication Skills

This module aims to provide you with standard principles and best practice guidelines in regard to communicating with residents, patients and colleagues. It is important to remember that local policies and guidance should always be followed.

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Course Fee

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£4.00

Communication Skills

15 Chapters

30 mins

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Industry-backed eLearning

About The Course

Learning Outcomes

Course Modules

1

About The Course

This module covers the different ways that people may communicate; stresses importance of successful communication; a range of communication methods and styles; the barriers to effective communication and how they may be reduced.

2

Learning Outcomes

Explain what is meant by communication and describe the different ways that people may communicate
Describe what confidentiality means and appreciate the importance of confidentiality to working within healthcare
Appreciate the importance of successful communication
Describe situations where confidentiality may need to be broken
Describe how to establish an individual's communication and language needs, wishes and preferences
Describe the eight Caldicott Principles and appreciate the origin of these principles
List a range of communication methods and styles and appreciate the differences between verbal, non-verbal and written communication

3

Course Modules

Chapter 1 What is Communication?

Chapter 2 Why is Communication so Important?

Chapter 3 Establishing Communication Needs

Chapter 4 Communication Methods and Styles

Chapter 5 Verbal Communication

Chapter 6 Non-verbal Communication

Chapter 7 Written Communication

Chapter 8 Barriers to Effective Communication

Chapter 9 What is Confidentiality?

Chapter 10 Why is Confidentiality so Important?

Chapter 11 Should You Ever Break Confidentiality?

Chapter 12 Caldicott Principles and Guardians

Chapter 13 Reflective Practice

Chapter 14 Summary

Chapter 15 References

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